Press Releases
Beyond the Transcation: Why 2026 is the Year of the Individual
by Nick Liddle, Chief Customer Officer at Openr As we move towards 2026, the hospitality industry finds itself at a crossroads. We have spent the last decade digitising the dining experience, yet much of the conversation remains stubbornly reductive. We still hear debates about whether kiosks “dehumanise” service or if
Spreadsheets to Strategy Podcast Series: Episode 2 – Enhancing Operational Efficiency and Customer Experience
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitalise front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences.
Spreadsheets to Strategy Podcast Series: Episode 1 – The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly when it comes to leveraging technology. The
We’re debating the wrong thing: The Real Opportunity in Price Optimisation
We all love a good debate. Right now, with operators of all shapes & sizes under increasing cost pressure, a hot topic is dynamic pricing. Should hospitality copy the airlines and Ubers of the world, flexing prices by the hour depending on demand? Some argue it’s the future. Others warn
Event Intelligence: The Pricing Edge Operators Can’t Afford to Ignore
Dynamic pricing gets most of the attention in hospitality, but the biggest driver of demand isn’t a surge model; it’s the calendar. Concerts, match days, school holidays and local events around each site shift footfall in ways that are entirely predictable. The real question is whether your pricing and menus
The Gastronorm Moment for Hospitality Data
Our kitchens have standards, but our data doesn’t. It’s time that changed. Every chef knows the quiet genius of the Gastronorm pan. Before it came along, kitchens were chaos. Containers came in all shapes and sizes, designed for one piece of kit and useless in another. Trays that fit the